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What is a Privacy Notice?

A privacy notice is a statement that describes how the CCGs collect, use, retain and disclose personal information. Different organisations sometimes use different terms and it can be referred to as a privacy statement, a fair processing notice or a privacy policy.

To ensure that we process your personal data fairly and lawfully we are required to inform you:

  • Why we need your data
  • How it will be used, and
  • Who it will be shared with

This information also explains what rights you have to control how we use your information.

The law determines how organisations can use personal information. The key laws are: the Data Protection Act 2018 (DPA), the Human Rights Act 1998 (HRA), and the common law duty of confidentiality.

Within these pages we describe instances where the CCGs are the “Data Controllers” for the purposes of the Data Protection Act 2018, and where we direct or commission the processing of patient data to help deliver better healthcare, or to assist the management of healthcare services.

The CCGs recognise the importance of protecting personal and confidential information in all that we do, all we direct or commission, and take care to meet our legal duties.

This part of the fair processing notice outlines the management of the notice, contact details and other access to information legislation.

Complaints and how we process your personal information

In the first instance, you should contact:

NHS Redditch and Bromsgrove CCG and NHS Wyre Forest CCG
Barnsley Hall
Barnsley Hall Road
B61 0TX

Tel: 01527 482939
Email: Complaints.RBCCG-WFCCG@nhs.net

NHS South Worcestershire CCG

The Coach House
John Comyn Drive

Tel: 01527 482939
Email: Complaints.RBCCG-WFCCG@nhs.net

If, however, you are not satisfied that your complaint has been resolved, you have the right to contact the Information Commissioner to lodge a complaint:

Information Commissioner’s Office
Wycliffe House
Water Lane,
Wilmslow SK9 5AF
Tel: 0303 123 1113

Changes to our Privacy Notice

We keep our privacy notice under regular review and we will place any updates on this web page. This notice was last updated on 01/08/2018.

Data Protection Notification

The CCGs are ‘data controllers’ under the Data Protection Act 1998. We have notified the Information Commissioner that we process personal data and the details are publicly available from the:

Information Commissioner’s Office
Wycliffe House
Water Lane,
Wilmslow SK9 5AF

Registration numbers:
NHS Redditch and Bromsgrove CCG - Z3620154
NHS Wyre Forest CCG - Z3620171
NHS South Worcestershire CCG - Z3611946

How to contact us

Please contact us via our Data Protection Officer if you have any questions about our privacy notice or information we hold about you:

Hayley Gidman
Midlands and Lancashire CSU
Heron House
120 Grove Road

Tel: 01782 872648
Email: mlcsu.dpo@nhs.net

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