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Our focus on quality

The Quality and Patient Safety Teams work across Worcestershire to ensure that safe, effective and high quality health services are commissioned and delivered for our local populations. 

Quality is at the heart of each of the CCG’s values and we make it a priority to maintain a focus on high quality care and patient outcomes. The needs of local people are at the centre of all that the CCG’s do and we work hard to ensure that we learn from patients and public experiences of care.

Mari Gay is the Director of Quality and Patient Safety for the CCG. 

Safeguarding Children and Adults is Everyone's Responsibility – more information

The first  ‘Culture of Quality’ event was organised in May 2013 in response to the recent findings from the The Mid Staffordshire NHS Foundation Trust Public Inquiry emphasising the need to develop the right culture of care within the NHS 

More information on Culture of Quality

Current projects

Pressure Ulcers

The three Worcestershire Clinical Commissioning Groups (NHS Redditch and Bromsgrove, NHS South Worcestershire and NHS Wyre Forest) are working alongside Worcestershire Acute Hospitals NHS Trust, Worcestershire Health and Care NHS Trust, Worcestershire County Council and Your Turn on this campaign to raise awareness and knowledge of pressure ulcers.

The ‘React to Red Skin’ campaign launched across the county on Thursday 17 November, which is International Stop the Pressure Day and is aimed at educating staff, patients and public about the signs and symptoms of pressure ulcers.

More information on pressure ulcers

As part of this campaign Shropshire Community Health NHS Trust kindly gave us permission to modify a pressure ulcer prevention video that they’ve produced.

You can access the video here


The Workforce campaign aims to address current recruitment and retention difficulties in medicine, nursing and social work through a targeted approach to market careers in public services and encourage qualified health or social care professionals to return to practice.

More information on our workforce campaign


The Stay Hydrated, Stay Healthy campaign aims to ensure patients, staff and the public are aware of the importance of hydration, the best ways to stay hydrated and the types of drinks available to help with hydration. By doing this, the aim is to help people stay healthier and avoid unnecessary admissions to hospital.

More information on hydration campaign

Care Home Project 

The aim of this project was to enhance quality of care for care home residents, by improving the coordination and management of each individual residents care needs through the production of a Clinical Management Plan (CMP).

More information on our care home project

Quality documents